Act Quickly! 8.5% off Target Gift Cards!

cdmurphy727

New member
So about Cardpool... i placed my order for Target e-cards on Monday morning. It says it can take up to a day to receive your order. Well now it's been 48 hours and I've heard nothing from them. I emailed customer service yesterday morning and haven't had a reply back from that either. I can't find a phone number on their website. Is this typical? Because it's horrible and frustrating and not worth getting a discount if I can't get my gift cards. Anyone else had this experience? Am i just being impatient?
 

Mossy1

New member
So about Cardpool... i placed my order for Target e-cards on Monday morning. It says it can take up to a day to receive your order. Well now it's been 48 hours and I've heard nothing from them. I emailed customer service yesterday morning and haven't had a reply back from that either. I can't find a phone number on their website. Is this typical? Because it's horrible and frustrating and not worth getting a discount if I can't get my gift cards. Anyone else had this experience? Am i just being impatient?
I have gotten cards from them before fairly quickly. Right now T is selling discounted Ebay cards($100 card for $84.50 with red card) and I would assume they are not able to keep up with demand. However delays usually mean that something has triggered their(Cardpool's) fraud detection or perhaps your own CC fraud protection, but they(your CC) will usually call you. Check your CC to see if the charges are posted or pending. HTH.

ETA-Phone number is 800-240-8111, You'll actually get a live person instead of a voicemail if you call the order confirmation dept. at 415-419-8787.
 

George

wishes he had a pink frolicing llama under his tag
So about Cardpool... i placed my order for Target e-cards on Monday morning. It says it can take up to a day to receive your order. Well now it's been 48 hours and I've heard nothing from them. I emailed customer service yesterday morning and haven't had a reply back from that either. I can't find a phone number on their website. Is this typical? Because it's horrible and frustrating and not worth getting a discount if I can't get my gift cards. Anyone else had this experience? Am i just being impatient?
Is your order still showing in your account? What's the status? I've found that submitting an online inquiry typically works pretty quickly with online purchases (anywhere).
 

cdmurphy727

New member
My order does show in my account - says it's pending. My CC has not been charged (not even a pending transaction).

My friend had the number for the order verification department so I called them a few minutes ago. Explained that I ordered on Monday, it's been over 48 hours and I have not heard anything from them. They said they needed to verify my identity, standard procedure, etc. I explained that I did not receive even a verification request - how were they planning to verify anything if they didn't tell me it needed to be verified. They didn't have an answer. She did the verification process over the phone and said she would send it on to be processed. Which I assume means it will be at least another day before I actually get my order.

I still never heard back from the customer service email I sent (which said it would be answered within 24 hours). My impression is that this is extremely poor customer service all around. A company who's bread and butter is online orders for electronic merchandise should be WAY more efficient than this. I'm disappointed and at this point will likely not trust them to order again. Depending on how long it takes from this point to get my order could change that opinion I suppose.

I appreciate the effort to stop potential fraud. I do not appreciate the inefficiency and the lack of communication.
 

George

wishes he had a pink frolicing llama under his tag
My order does show in my account - says it's pending. My CC has not been charged (not even a pending transaction).

My friend had the number for the order verification department so I called them a few minutes ago. Explained that I ordered on Monday, it's been over 48 hours and I have not heard anything from them. They said they needed to verify my identity, standard procedure, etc. I explained that I did not receive even a verification request - how were they planning to verify anything if they didn't tell me it needed to be verified. They didn't have an answer. She did the verification process over the phone and said she would send it on to be processed. Which I assume means it will be at least another day before I actually get my order.

I still never heard back from the customer service email I sent (which said it would be answered within 24 hours). My impression is that this is extremely poor customer service all around. A company who's bread and butter is online orders for electronic merchandise should be WAY more efficient than this. I'm disappointed and at this point will likely not trust them to order again. Depending on how long it takes from this point to get my order could change that opinion I suppose.

I appreciate the effort to stop potential fraud. I do not appreciate the inefficiency and the lack of communication.
Well, there's your answer.
 

cdmurphy727

New member
Update on Carpool - I did finally get my gift cards, at 5:50 this evening.

I also got a response to my customer service email - about 3 or 4 hours after I called them this morning. The email basically said "thanks for calling us this morning we had been waiting on you". Which really irks me. It would've been one thing if I'd actually gotten some sort of notice from them that I needed to call but instead I had to fish out the number myself from a friend in order to even call them.

But whatevs I guess. I got my target gift cards at a 7% discount then bought Disney gift cards from target at an additional 5% discount. Plus I had a $5 off Cardpool and a $5 off Raise for being a new customer. So in the end I paid $211.73 total for $250 worth of Disney gift cards. Thats a little over 15% off. Guess I shouldn't complain too much.

Though I still stand by my assessment that Cardpool has poor customer service. Or at least inconsistent (and inefficient) customer service practices.
 
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