FastPass Policy Change.

Abbyar

New member
I asked the CM a Mickey last night. She said she's heard rumors but since Mickey rarely runs out of FPs she doubts anything will happen there. I have noticed more FP monitoring of timing (giving out the necklace timers to FP users) so something is going on. Maybe they'll change the windows for more popular vs less popular rides? only time will tell.
 

DopeyRunr

the jeweled acrobats only perform amazing stunts f
I actually had a client there email and tell me that they were told by a CM
that they were not going to Be issuing Fps in the near future.
I don't believe this one bit. The FP system is meant to keep people out of lines, and free to buy food and merchandise. Unless they meant the FP system as we know it was going away, to be replaced by a similar system with a different name but the same aim (to keep people out of lines and free to buy food and merchandise).

For crying out loud, look at the FP system they'll be implementing for the double Dumbos. It's a timed return type thing, but it's still a FastPass.

They're not doing away with them.
 
F

Fireflies

Guest
I asked the CM a Mickey last night. She said she's heard rumors but since Mickey rarely runs out of FPs she doubts anything will happen there. I have noticed more FP monitoring of timing (giving out the necklace timers to FP users) so something is going on. Maybe they'll change the windows for more popular vs less popular rides? only time will tell.
I had to be the one to hang onto one of those necklace timers at Space Mountain in mid-Sept. I have absolutely no idea how to plan a day if I can't have more freedom in it. If I use the timeframe and it's, say, 2 hours away, then I'll either have to hang out in the same area for 2 hours or I'll end up doubling back. I was on just about every ride at MK and Epcot last month and no one ever said anything to me. A little nervous here!:RpS_unsure:
 

George

wishes he had a pink frolicing llama under his tag
"My best friend's sister's boyfriend's brother's girlfriend heard from this guy who knows this kid who's going with the girl who saw Ferris pass out at 31 Flavors last night. I guess it's pretty serious."

"Thank you, Simone."
 

vicki_c

THE RULES!!!
"My best friend's sister's boyfriend's brother's girlfriend heard from this guy who knows this kid who's going with the girl who saw Ferris pass out at 31 Flavors last night. I guess it's pretty serious."

"Thank you, Simone."
Awesome.
 

RoonieRoo

will take any rain...even if its men.
I'm trying to do what Vicki recommended and keep calm and not worry about it. But I will admit it is a bit of concern since we do rely somewhat on the late return to make our touring efficient.

I just can't see how they are going to do this without incurring a lot of wrath or putting the CMs into positions of having to be confrontational with guests.

It makes more sense if it's related to the nextgen changes but I never got the impression that the reserve your ride deal was coming that soon. It always sounded like a far in the future, still blue-sky discussion. :RpS_confused:
 

off2neverland

Peanut butter is yummy.
"My best friend's sister's boyfriend's brother's girlfriend heard from this guy who knows this kid who's going with the girl who saw Ferris pass out at 31 Flavors last night. I guess it's pretty serious."

"Thank you, Simone."
ROFL

I am not going to worry one bit about it.

There may be something coming or changing or whatever but it would make no sense at all to do away with FPs, or even to limit their return use.
I have to think that rumors run rampant among the CMs at Disney just like they do on these boards.

I did notice the FP timers- did a few of those myself while there in Oct- and that was was interesting.

They were doing the trial FPs for FoTLK at AK when we were there and the CM spent a long time explaining some new ideas to Judy and I- all about managing wait times and moving crowds around more efficiently.
I think they are just collecting data, trying out new ideas, etc. (Which is pretty much what that CM was implying)

If and when any sort of change does happen- I don't think this statement will be true

but a mass email will go out and it would take effect immediately.
Seriously-- that would cause nothing but mass chaos and confusion among not only guests but all CMs as well.
 

josh

Administrator
Staff member
To work, it would have to be a "no tolerance policy" for late FASTPASS use, just like early FASTPASS use. You simply couldn't have hundreds of people trying to explain "their case" to the FASTPASS cast member. And once possible excuses were identified (monorail broke down, meal went long, child meltdown, etc.), people would just use those excuses to get through anyway. After all, the people that predominately use late FASTPASS (are probably) the same people that are active on sites like disboards.com, listen to the various podcasts, etc. At Disney World, cast members don't usually call you a liar to your face, which is what they would have to do to deny some late FASTPASS usage and not others.

In the grand scheme of things, I don't think late FASTPASS use is really a problem in the first place. It's not like everybody that gets a FASTPASS for 10:30am - 11:30am uses it precisely between 3:40pm and 3:50pm, thus making the FASTPASS line that much longer. Disney is also smart enough to manipulate FASTPASS return times so that they could figure out what distribution model would work to keep FASTPASS return lines shorter. For example, they could issue more FASTPASSes for 10am - 11am and fewer FASTPASSes for 3pm - 4pm, knowing that so many people that get the FASTPASS for 10am won't be returning until 3pm anyway.

Anyway, cracking down on "late" FASTPASS use doesn't seem logical to me because A. it's not a problem and B. the implementation of such a policy would be unfeasible.
 

jhalpin76

owes it all to duffy
It's funny - this week, I only rode a few rides, but three times (out if maybe 6 fp rides), I got the red card to carry in the fp line. We were laughing about it because what are the odds, but maybe they are doing more analysis of fp wait times or something - like - the majority of fp's return at 7pm, regardless of stayed return time so maybe they would adjust the number they give out for 7pm period to eliminate fp lines. Who knows, I am not going to worry about it.
 

Janine

this site is awesome. i've never visited, but i l
I never even got a second glance last week when returning with FPs late. I thought that was a good sign...
 

vicki_c

THE RULES!!!
Josh - just curious, do you think there's anything at all to these reports recently though about what CMs are saying? I agree with what you said totally, and I also am not going to worry about it, AND I've been around Disney message boards long enough to see LOTS and LOTS of weird FP rumor threads come and go, yet somehow these reports have a different feel to them somehow, that's why I've been reserving judgment this time.

(Maybe there's some secret cabal of 20 CMs that have cooked this all up during some CM happy hour!)
 

josh

Administrator
Staff member
I don't think it's any closer to being "on the verge" of happening than it ever has been. As far as I know, there is no memo/plan that would end the "FASTPASS forgiveness policy" on "x date." That's the reason the supposed start date is always getting pushed back from June, to summer, to the end of September, to Thanksgiving, to Christmas, etc. But it's hard to say at any given time who has the ear of upper management and the people that could implement a change "of that magnitude." Disney has a plan for just about everything imaginable and it certainly wouldn't be the first time they implemented something seemingly stupid. Obviously, these sorts of things are what management is discussing, but just because something is discussed a lot doesn't mean that the powers that be would actually implement a change.

In reality, they have much bigger fish to try, so to speak. I have no idea how they are going to implement their new "plan your whole vacation a year in advance" or "schedule a ride time and wait only a couple of minutes." The reason FASTPASS works is because they have priority and the lines are short due to the limited number of FASTPASS tickets issued. But if you look at a ride like Toy Story Mania with an hourly capacity under 1,000 people, that means that under 12,000 total rides on Toy Story Mania can occur during any given 12-hour day. Since the Studios has an average daily attendance of 25,000 people, that means less than half can ride Toy Story Mania. And if you want to talk about riding a second or third time, the number of "total unique riders" is even lower. So to find short lines at a ride like that, Disney is going to have to find a way to limit access. The only way to do that would be to charge for access or limit the accessibility of the entire program to Disney Resort guests and then potentially charge even more to off-site guests. The return times would also have to be very specific. After all, if you get even 400 people in line at Toy Story, you're looking at a 30 minute wait. And just imagine during very expensive, busy time when crowds are higher and an even lower percentage of people can ride something like Soarin' or Toy Story Mania.

Anyway, I really can't see it working very well logistically, but that doesn't mean Disney doesn't consider it the next step in the progression to some sort of pay-for-play system. But as of right now, as far as I know, there is no definitive plan to actually implement a "no exceptions" policy to late FASTPASS usage.
 

blyday

tests unsafe roller coasts in china
My point of view on this is to not worry about it until it happens. We don't know the whens, ifs or hows on this matter so worrying and stressing about it is really pointless. I can only see something like this working if they change the whole FP RT window to start with, like giving a 2 hour time frame to cover those who and an ADR run longer then they thought, etc. And then, as Josh said, it would have to be an absolute, you must use it by or you don't get to use it....period. And then of course there would have to be some way to work around a ride breakdown. If the ride is down for the full 2 hours, it's not fair to deny people access.....so perhaps a CM could be there to take their original FP and then hand out an "anytime" FP to replace it so that those people would still be able to come back later and use it. Otherwise, the abuse that would fall upon CMs would be horrific.

Bottom line, if it does happen, we are planners and we have Josh who is in the parks all of the time, and we will just learn to adjust accordingly. Getting upset, stressed or even worried about it at this point in time really is nothing more then a waste of our time because ultimately......there is nothing we can do until we know the whens, ifs and hows.
 

vatmark

wears a coca-cola shirt to club cool just in case
Josh - just curious, do you think there's anything at all to these reports recently though about what CMs are saying? I agree with what you said totally, and I also am not going to worry about it, AND I've been around Disney message boards long enough to see LOTS and LOTS of weird FP rumor threads come and go, yet somehow these reports have a different feel to them somehow, that's why I've been reserving judgment this time.

(Maybe there's some secret cabal of 20 CMs that have cooked this all up during some CM happy hour!)
I usually don't get worried about the rumors either but for some reason this one has me on edge a bit. I don't see how it can work. Guess we wait and see. I'll keep my plans that I have made up so far as is and if something changes then back to the drawing board.

Ann
 

josh

Administrator
Staff member
I think if you look back at most of the changes Disney has made over the last year or two, you'll find that most of the freaking out was unwarranted. I remember the fairly recent "Epcot rope drop procedure change" that had people "worried." After it was implemented, I think you could argue that it's a step in the right direction. Even if this was implemented, an hour window is a long time, plus you have the additional 40 minutes until the FASTPASS is valid. So if you got FASTPASSes for something like Buzz Lightyear, which is almost always 40 minutes out, you would have 1 hour 40 minutes to return. When you pick up FASTPASSes before a break, it's usually to the attractions that have return times far in advance anyway, like Soarin or Peter Pan's Flight, which might have return times three or four hours in the future. Those would still work. I know people start with the "But.......WHAT IF!!!!!!!!!!" scenarios and yeah there are those, but it isn't like that WHAT IF!!! is going to happen every single time.
 

bnoble

he's right
There is definitely "something" going on because there's too many reports just like Abby's
My guess is that the "something" is that the Cast Members repeat rumors they hear, just like anyone else.

That said...
I just can't see how they are going to do this without incurring a lot of wrath or putting the CMs into positions of having to be confrontational with guests.
They do it just fine with no early returns already. It's not that hard to tell a guest "no" if that's the policy. Here, I'll show you.

I'm sorry, but this has expired. However, you are welcome to (enter the standby line)/(get another fast pass) if you wish to ride (now)/(later).
You might get Penny and Percy Passholder complaining about being able to do it last month, but the dear Passholders will be told, in the most polite manner possible, that, unfortunately this courtesy can no longer be extended for <some random Disney-fiction reason>. If Penny and Percy keep up, the Cast Member will call over their Manager, and if that doesn't work the Manager will helpfully suggest that they visit Guest Services to speak with someone who can comment on the policy further, and might even offer to walk them over there, at which they'll be given coupons for a free mickeybar and sent on their way.

Here's the thing. The front line cast members are always (and I do mean always) the last to know about some major policy change. They leave work and the policy is "X". They come in the next day and are informed that the policy from now on is "not X". That's what happened when they stopped accepting days-old Fastpasses, and that's what happened when they started dating the Rider Switch and Re-Entry tickets. But, if for whatever reason Operations decides to enforce the closing time on the window, they can, they will, it will happen without warning and immediately, and it won't cause any great wailing and gnashing of teeth at all. What's more, Josh is right---it won't even make it that much harder to tour the parks. Different? Sure. Harder? Nope. I mean, instead of riding space mountain five times, maybe you only ride twice, but then you'll finally get a chance to do some of those other things you rarely ever seem to do, and that's fine too.
 
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