Guest services at AK refused to price bridge tickets from undercover tourist. I politely advised that this isn't correct but they wouldn't budge. Any suggestions?
Need more info. When you say refused what did they refuse exactly? To give you any credit at all towards an AP? What reason given? My suggestion is ask for a supervisor or go elsewhereGuest services at AK refused to price bridge tickets from undercover tourist. I politely advised that this isn't correct but they wouldn't budge. Any suggestions?
Wow canceled your ticket? So you'd have just lost it completely? I realize it was too long ago to matter now but I don't get how they can get away with that one.The same thing happened to me, and if I'm not mistaken it was also at the AK guest services. They had already cancelled out the ticket so I was unable to leave and try elsewhere, which is what I would otherwise have done. So many conflicting stories of what they "should do" vs. "actually did" and with the change to the expiring tickets it added an additional differing value level to credit third-party tickets.
Yeah I was furious and posted about it at the time. When I had given up showing them how much I *should* be credited for I asked for my park hoppers back but they had already been cancelled and the annual passes activated. They couldn't undo the transaction. In hindsight I should have asked them to generate new park hoppers to replace what I had given them but we had been there for close to an hour by then so I just paid the extra and gtfo. I think it was about $150/ticket x 3 so kind of a big deal.Wow canceled your ticket? So you'd have just lost it completely? I realize it was too long ago to matter now but I don't get how they can get away with that one.
I definitely had vapor lock. Otherwise I just would have insisted on them issuing me new park hoppers, which they definitely could have done. I was so mad!I think my brain would have locked up between the conflicting emotions of not wanting to waste more time and not wanting to lose the money.
Between upgrading tickets that we are actually using to non used UCT tickets to an AP certificates I have done it many different times. I realize any CM can work anywhere and it is the luck of the draw, but at the same time I have had consistently the best luck at Epcot at the Guest Services outside the park. Last time I thought maybe it would be faster at the TTC so I did it there, and that was the only time I have had someone give me the wrong number first. Basically I just play dumb and say ask how much to upgrade to an AP. If it is too much (they don't know to take the extra step) my plan is to say okay and take the ticket back and try again somewhere else. That is what almost happened last time I did it at TTC; when I said never mind she was like "oh wait...it is actually X price."Ugh! I'm planning to do this same thing in December, upgrade an UCT 7 day hopper to an AP for my husband. I'm even less excited about it now. At least I already have my AP so we have the whole week to try and get his ticket changed over.
There is no best place. Per the CM that works in ticketing, they move to all ticketing offices, none of them work in any one location. So guest A could encounter CM A at TTC and have a great experience. Well, next shift CM A moves to HS so Guest B gets that CM there and has a great experience at HS and Guest C at TTC gets CM C and has a horrible experience at TTC. There is no rhyme or reason or consistent location.I have always heard that the best place to "bridge" was TTC.
Perfect, thank you so much!The first post in this DIS ticket thread has links to the pre and post February prices. https://www.disboards.com/threads/all-about-tickets-at-wdw.3570721/